Do you offer on-site services?
Yes, but our pricing does reflect a difference between on-site and drop-off services. If you're looking to save money, it's suggested to bring your items to us.
COVID-19 Update: We have suspended on-site services until such time as it is safe to resume them. We are offering to pick-up and drop-off items to your location if COVID-19 has you unable to leave your home, but we will add a small service fee to account for travel. If you have any additional questions, please get in touch, and we would be happy to try to accommodate you.
Are appointments required, or can I just show up?
All services are by appointment only. I am a single-person operation. Appointments ensure I am available when you plan on arriving and ensure I have accurate contact information for you.
You can schedule an appointment online via: https://schedule.marptech.com
Do you work from your home?
Sort of -- I work from my apartment complex's common area. MarpTech is not my primary job, but I do still enjoy offering technical and repair services to folks at low costs. Working primarily from my apartment complex keeps costs down, and I can reflect that in the prices that I charge. I'm happy to perform diagnostic work with you around, or you are welcome to drop items off. If you are uncomfortable by this, you are encouraged to book an on-site service appointment where I come to you instead.
COVID-19 Update: We have suspended on-site and in-person diagnostic appointments. If you are bringing an item by, you are asked to either wait in your car or come back in a half-hour to an hour to ensure social distancing and general safety.
Can I stay and watch you fix my items?
This is a case-by-case answer. Some repairs are quick, and others take significant amounts of time. In situations where time and scheduling permits, I'm happy to work with you present. Keep in mind, this may cause repairs to take longer as I have found questions will inevitably come up and detract from the repair process.
COVID-19 Update: We have suspended this option until it is safe to allow for customers to watch repairs again. Please contact us if you have any concerns or questions.
How much do you charge to look at my items?
Phone consultations are free. I'm happy to provide suggestions, links to tutorials, and other reference material free of charge
In-person consultations/diagnostics are $20 to inspect your items and determine a potential path forward
On-site (your location) consultations/diagnostics vary depending on distance -- I will provide a price before we commit to an appointment for your decision-making purposes
Do you sell computers or parts?
Unfortunately, I do not sell computers or parts. Occasionally, I will refurbish a used computer or have spare parts that I am selling, but I do not actively advertise this.
This also applies to repairs - I will likely need to order replacement parts based on your computer's issues. I do not have a warehouse stocked with items as much as I wish I did. Estimated delivery times will be included in your repair quote.
Can I leave a tip?
If you pay via Square invoice, you should be allowed to leave a tip
If you pay via cash or in-person card-swipe, you may not have the opportunity
You can visit https://tips.marp.tech to leave a digital tip if you desire